06 Customers and repeat revenue Entry 71 Office
Ask happy customers for a review, at the right moment
In Office from the day you connect your tools. In Superintelligence too.
The text you'd send
“When a job's done and paid with no complaints, ask the customer for a Google review in my words.”
- You text“When a job's done and paid with no complaints, ask the customer for a Google review in my words.”
- It readsYour job board, QuickBooks Online, Gmail or Outlook, your phone line.
- What stays yoursThe review link. Who not to ask. The message, approved once.
- You getReviews asked for while the job is fresh, from the people who'd say yes.
- What it does
- It watches for the right moment: the job closed cleanly, the invoice paid, nothing open. Then it sends the customer a short request in your voice that mentions their actual job, with your review link. It skips anyone with a complaint or a dispute, and tells you who it asked and who it skipped.
- What stays yours
- The review link. Who not to ask. The message, approved once.
- What it connects to
- Your job board, QuickBooks Online, Gmail or Outlook, your phone line.
- What you get
- Reviews asked for while the job is fresh, from the people who'd say yes.